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Books Only
D.I.Y. Management
Full Management
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Staff Depth:
Managers: The face of our company to our clients on a daily/weekly/monthly/annual basis is our Managers. We have a myriad of choices for managers that are adept at managing not just physical components, but the people side of things. Presenting to large groups of people, handling vendor negotiations and ironing out violations are just some of the core competencies of our managers. Do you have a well rounded manager that can represent your community the way you want it handled on your behalf?
Support Staff: The service we deliver is not a one man show. We support our Managers internally with a dedicated Assistant, Accounting Department and then the ownership level who all work within the business. 35 years worth of experience, coupled with our hands-on approach, makes us unique in our industry. This multiple layer approach allows for support to be provided when work gets busy, time off or other such issues that a smaller firm built around one or two key people can not deliver.
Staff Turnover: We have never had an issue with staff turn over. In fact, we have the opposite problem in that our resume list for potential new hires is too large for us to maintain. Does your current company consistently turn over your manager or have issues with staff retention?
Physical Office: Our office is the default office for all of our clients for mailings, invoices, etc. In addition, we host multiple meetings a week at our office ranging from regular Board Meetings to Annual Meetings, all at no charge. As much as possible, we offer out our facility to our client’s use for Board Meetings, Annual Meetings, Vendor interviews other types of meetings.
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Transparency:
The highest level of trust is to have a completely open format to display what is going on here in the office down to all of our clients. There are two levels of transparency that are important for our clients, Board and Owner levels.
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Board Level: Copies of all invoices paid sent monthly, real time access to Delinquency Reports, Maintenance Items across the community, Violations across the community, Bids, Existing Contracts, Status Reports on Maintenance/Violations & Modification Requests. This amount of access allows for a complete level of review on all activities that we handle for our clients so there is nothing hidden behind the scenes.
- Owner Level: Status of individual Maintenance Requests, Violations, Modification Requests as well as the ability to see the history on past items. Owners can view their balance as well as have access to vendor recommendations. Owners have access to community documents and other important items that the Board wishes to communicate with them providing an environment that all owners can keep informed.
For a special presentation on our online management system please Click Here.
Education:
Many companies state that they have a high commitment to education, but fail to bring those resources to their clients. CPM has been hosting ongoing Educational Seminars available to all our clients for free, now for many years. These seminars are opportunities for our clients to learn, network with other Board Members and help to open up the eyes of our clients to gain a better understanding of the oversight of their community. Not only are these seminars free, we archive all presented information online as an ongoing Resource Center on our website. The Seminar topics are open for suggestion from our clients and are presented by staff members at our office as well as with industry specific sources such as attorneys, CPA’s and other such credible sources.
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Technology:
There are three main areas of technology that are important to delivering quality service to associations: Accounting Programs/Web Services/Payment Options
- Accounting Programs: Do you get a balance sheet? Are late fees properly accounted for? Do you know where your utility costs are going? Do you get attorney updates on the units that have advanced past the management company? Most management companies state that they handle the association’s finances and report monthly—not all financial reports are created equal. Before you assume, ask for a sample financial packet to see what you will be getting and make sure it meets your needs.
- Web sites & Web Portals: We have chosen to provide our clients with a web portal that allows access to the happenings of their community as opposed to an informational website that provides little ongoing value. Our web portals help to reduce costs with streamlined communications, centralized filing procedure and provide a secure environment for owners to request service, view their account balances, make a payment and so much more. For a special presentation on our web portals that we provide our clients please Click Here.
- Payment Options: We process payments in the widest, most advanced ways possible. Check payments accompanied with payment booklets, Free automatic withdrawal, secure online options including E-Check, Credit Card (fees passed to the owner). When paying through your personal secure account in your community's web portal all of your personal profile information is automatically populated to save you time. Does your company have all of these options for the owners to make their payments?
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Professional Relationships:
Who your management company decides to align with on professional services can greatly affect their clients. We feel like we have selected the very best in the industry to return back the best all around service and price to all of our clients. The critical relationships that are typically chosen or influenced at the Management level are the Banking, Legal and CPA services.
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Conflicts of Interest:
We do not own any interest in any 3rd Party Service Providers. We have found in our 30-plus years of management experience that we better serve our clients by bringing highly qualified and trusted outside contractors directly to them. This best practice helps to protect our clients from any conflict of interest on our part by allowing for the Board of Directors to make informed decisions on who to partner with. Our industry experience and reputation however can be used to your advantage as contractors recognize Cummings Property Management as a competent negotiator and zealous advocate on behalf of our clients. See our Vendor Promise listed on our site for further information.
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